FAQs

Find answers to common questions about our products, shipping, and policies.

Orders are typically processed within 0–2 business days (Monday through Friday). Orders placed before 5:00 PM (GMT-6) begin processing on the same business day. Processing times may be longer during holidays or periods of high order volume.

Once your order has been shipped, estimated delivery is 7–10 business days. Delivery times may vary depending on your location, weather conditions, and carrier operations.

Yes. We offer free shipping on all orders within the United States.

After your order has been dispatched, you'll receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking updates to become available after shipment.

If you need to update your shipping information or cancel an order, please contact our support team as soon as possible. Once an order has entered the preparation or shipping stage, changes or cancellations may no longer be possible.

Return requests can be submitted within 30 days of delivery. Before returning an item, please contact our customer support team with your order number and a brief explanation of your request. Return instructions will be provided after your request has been reviewed.

Once your returned item has been received and inspected, any approved refund will be issued to your original payment method. Depending on your payment provider, refunds are typically reflected within 7 business days after they have been processed.

Please contact our customer support team as soon as possible with your order number, a brief description of the issue, and photos of the item and its packaging, if available. We'll review your request and provide the appropriate next steps to resolve the issue.

Still have questions? We're here to help.

Contact Support

Get in Touch

Email: support@bortabo.com
Phone: +13237391861

Customer Support:
Available 5 days a week

Monday – Friday
8:00 AM – 4:00 PM (GMT-6)

Response Time:
Replies are sent within 24 business hours.

Store Name: Bortabo

Business Address:
737 Wagonwheel Dr
Fort Collins CO 80526
United States

Warehouse Address:
34 Pelham Rd
London SW19 1SU
United Kingdom