Privacy Policy
This Privacy Policy describes how Bortabo collects, uses, stores, and shares information when you visit our website, place an order, or communicate with our customer support team.
Information You Provide
Depending on your interaction with our website, we may collect information including:
- Order Details: Information submitted during the checkout process.
- Contact Information: Your name, email address, shipping address, and other contact details.
- Payment Details: Information required to authorize and process your payment.
- Customer Support Requests: Information you choose to share when contacting our support team.
Information Collected Automatically
When you browse our website, certain technical information may be collected automatically to help us operate and improve our services.
- IP address
- Browser type and version
- Device information
- Pages visited
- General website usage data
This information is used to analyze website performance, improve functionality, resolve technical issues, and better understand how visitors interact with our website.
How We Use Your Information
We may use the information collected through our website for purposes such as:
- Processing and managing customer orders.
- Arranging shipment and delivery.
- Responding to customer inquiries.
- Managing returns and refunds.
- Operating and maintaining our website.
- Improving our services and website experience.
Email Communications
We may send emails related to your purchases, including order confirmations, payment notifications, shipping updates, and responses to customer support inquiries.
If you have chosen to receive promotional communications, you may also receive marketing emails or store announcements. You can change your communication preferences at any time.
Sharing Information with Service Providers
To operate our business, we work with third-party service providers that assist with various aspects of our services. Depending on the purpose, information may be shared with:
- Payment service providers
- Shipping and delivery companies
- Analytics providers
- Technology and hosting providers
- Order management and operational platforms
Only the information necessary to provide the requested service is shared with these providers.
Cookies
Bortabo uses cookies and similar technologies to support website functionality, remember certain preferences, and collect general usage statistics.
Most browsers allow you to manage or disable cookies through their settings. Please note that disabling cookies may affect how some features of the website function.
Managing Your Information
Your information is managed using systems that support our day-to-day business operations. We regularly review our internal processes to help ensure information is handled appropriately.
When Information May Be Shared
We may disclose information when necessary to:
- Comply with applicable laws or legal obligations.
- Respond to lawful requests from government authorities.
- Enforce our policies or Terms of Service.
- Protect the security, rights, or operation of our website.
Your Choices
If you have questions regarding your personal information or would like to update your communication preferences, please contact our customer support team.
Shopify Platform
Bortabo operates its online store through Shopify, which provides the ecommerce platform used to process orders and manage our online services.
Payment information is processed by payment providers that comply with applicable PCI-DSS security standards. Transaction records are retained only for the period necessary to complete payments, process orders, and satisfy applicable business or legal obligations.
For additional information about Shopify, please review the following resources: