Shipping Policy
This Shipping Policy explains how orders placed with Bortabo are processed, shipped, and delivered within the United States. It also outlines estimated delivery times, order tracking, and the steps to take if you need assistance with your shipment.
Shipping Information
- Order Processing: 0–2 Business Days (Monday–Friday)
- Estimated Delivery: 7–10 Business Days (Monday–Friday)
- Shipping Cost: Free Shipping Within the United States
Preparing Your Order
Before an order is shipped, it is reviewed, prepared, and packed for dispatch.
- Orders placed before 5:00 PM (GMT-6) begin processing on the same business day.
- Standard processing time is 0–2 business days, Monday through Friday.
- During holidays or periods of increased demand, processing may take longer than usual.
Estimated Delivery Time
Once your order has been dispatched, delivery generally takes 7–10 business days.
Delivery estimates may vary depending on the destination, weather conditions, carrier operations, or other circumstances outside our control.
Tracking Your Shipment
After your order has been shipped, you will receive a confirmation email containing your tracking information.
Your order will typically progress through the following stages:
- Order confirmation
- Order preparation
- Shipment confirmation
- Tracking information becomes active
You can check the latest status of your shipment at any time HERE.
Tracking Availability
Please allow up to 48 hours after dispatch for tracking information to appear, as carrier systems may require additional time to register the shipment.
Shipping Carriers
The shipping carrier is selected based on your delivery location and the most appropriate shipping service available. Depending on the destination, your order may be delivered by:
- USPS
- UPS
- DHL
- Regional delivery providers
Order Changes and Cancellations
If you need to update your shipping information or cancel your order, please contact us as soon as possible.
Once an order has entered the preparation or shipping process, changes or cancellations may no longer be available.
Damaged or Wrong Items
If you receive a damaged item or an item different from the one you ordered, please contact our customer support team and include:
- Your order number.
- A short description of the issue.
- Photos of the item and its packaging, if available.
After reviewing your request, we will provide the appropriate solution and advise you of the next steps.