Return and Refund Policy

This Return and Refund Policy explains the process for requesting a return, refund, or replacement for purchases made through Bortabo. Please read the information below before sending any item back to us.

Return Guidelines

• Return Period: Returns may be requested within 30 days of the delivery date.
• Contact: Please contact our customer support team before returning any item.
• Information Required: Your order number and a brief explanation of your request.

Starting a Return

Every return request is reviewed individually. Once your request has been approved, you will receive the appropriate return instructions.

Return procedures may differ depending on the product involved.

Condition of Returned Items

Returned products should be sent back in the same condition in which they were delivered.

• The item should not show signs of use.
• Original packaging should be included whenever possible.
• Any applicable tags or labels should remain attached.
• All accessories and included components should be returned with the item.

Inspection of Returns

Once your return has been received, it will be inspected and compared with the information provided in your request. After the inspection is complete, we will contact you with the outcome and the next available steps.

Refund Process

Approved refunds are issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, the refunded amount typically appears within 7 business days after the refund has been processed.

Replacement Requests

If you would prefer to receive a replacement instead of a refund, please contact us before returning your order.

Replacement requests are subject to product availability at the time your request is reviewed.

Return Shipping

Customers are responsible for the cost of returning approved items.

Bortabo does not charge restocking fees or additional processing fees for approved returns.

Order Changes and Cancellations

If you need to update your shipping information or cancel your order, please contact us as soon as possible.

Once an order has entered the preparation or shipping process, changes or cancellations may no longer be available.

Damaged or Wrong Items

If you receive a damaged item or an item different from the one you ordered, please contact our customer support team and include:

• Your order number.
• A short description of the issue.
• Photos of the item and its packaging, if available.

After reviewing your request, we will provide the appropriate solution and advise you of the next steps.

Additional Information

For more information about using our website, please refer to our Terms of Service, which work together with this Return and Refund Policy.